1) I live in an area where I do not have direct contact with your local agent. If I purchase your computer system, how can I learn to use it on my own and how long will this take me? From the start off, we can personally train you about the basics of our system via an interactive Live Demo, which combines visual simulations on your computer and audio aids by telephone while answering your questions and providing further insight into the features of our product. Additionally, CleanMax provides an integrated simulation as well as a manual. As long as you have an understanding of the Dry Cleaning system, you will learn to use our product within a matter of hours.
2) If my hardware malfunctions, what kind of support can I receive from you if I am in urgent need of help? Under warranty, we will send you new hardware promptly without any shipping charges. In case of a software problem, we will correct your problems via modem or internet.
3) If I have hardware from a previous Dry Cleaning POS Computer Software System, can I buy just the CleanMax software instead of purchasing the entire system? Yes, you can. However, CleanMax supports most common printers, so the entire system may be necessary for a full synchronization and in order to take advantage of its full benefits.
4) What are the hardware specifications for your product? If your system is Pentium 4, 533 MHz or higher, our product will function properly with your computer.
5) Your advertisement claims that CleanMax can cut extraneous expenses. Is it true? What is a rough estimate of how much I can save by using Clean Max? It is true. If you are using with our tag printer, that alone saves about 60 dollars per month, in case of a store with a revenue of about 4000 dollars a week, which translates to 720 dollars a year and 3600 dollars over the course of 5 years, which basically negates the price of CleanMax itself!
6) We have been using the CleanMax Standard Version for two years already, and we are planning to expand our business to include a route delivery service. Can we upgrade CleanMax to support this addition to our business? Yes, you can upgrade your standard system to our full version. Our full version supports all systems including delivery route & valet.
7) You claim that CleanMax is the most advanced system on the market. What places your product above all the others. If your product is so advanced, how consumer friendly is it? I have a question for you. Consider this. Who is going to build a new house a carpenter or an architect? If you think it is a carpenter, it is technically incorrect. Similarly, a firm grasp on the Dry Cleaning industry and the process know-how from 20 years of experience in the industry, just like the expertise of an architect, was invaluable for building our CleanMax product. A product created with solely technical knowledge of the workings of a computer cannot render a great product. Although our product is advanced, once you understand and familiarize yourself with the button locations, you will find it easy to understand, and be able to carry out the speediest ticket processing you have ever experienced.
8) We are owners of a small drop store. We need something simple and basic, but your system seems highly advanced. How can CleanMax accommodate to our needs? CleanMax has the flexibility to bend to any business type. We have three levels targeted toward three different kinds of users the advanced, the intermediate, and the basic. The basic features will be perfect for your current business situation.
9) Will CleanMax be compatible with a computer supported by Microsoft Vista? Yes. Currently, we are using Microsoft SQL 2005 Express which is compatible with Vista.
10) Can CleanMax support wholesaler and hotel accounts? Yes, we can. Our product supports any kind of Dry Cleaning business.
11) What are the advantages of incorporating replication into your system? Replication provides a solid backup in case of a server corruption or failure. This way, your business can continue to operate smoothly despite any problems that may surface.
12) What exactly does remote back up mean? Remote back up means that you can send your data to our hosting service via internet. This way if your system crashes, you can retrieve all of your data.
13) What is SyncMax? Can I manage my business from my home as well as my office? Yes, you can. SyncMax is a supplement to CleanMax which provides you with two way communication between you and your employees. You can manage your business, including all of your satellite stores via SyncMax from any location & even from overseas!